FAQ

BikeBeijing

 

FAQs about Bike Beijing


 

Are children welcome on all BikeBeijing trips?


We hope the answer to these commonly asked questions helped you out!
 

Q. How long has BikeBeijing been in business?

A. BikeBeijing was founded in 2005 as a branch of Bicyclekingdom, inspite the young age,it is leading in business in China as local company.

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Q. How can I reach BikeBeijing?

A. You can e-mail us at Contact Us . You can also write, phone or fax us at:

Phone:

Call from out of China : 86- 133-8140-0738 (English)(24H)

Call in Beijing: 133-8140-0738
Call from other cities in China: 0-133-8140-0738
Tel2:+86 10 6526 5857
Fax:
+86 10 5885 0982

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Do I need a reservation to go on a tour?

A: To ensure we have a bike for all of our guests, Bicycle Kingdom Tours requires reservations for all tours.

Q. How far in advance do I need to reserve my vacation?

A. The farther in advance you book, the greater availability of dates you'll find. For holiday periods and popular summer destinations, such as Yellowstone & Tetons, San Juan Islands, Italy and France, to name a few, we recommend reserving at least four to six months before the trip you’re interested in departs.

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Q. Can I reserve my BikeBeijing vacation with my travel agent?

A. Yes, BikeBeijing accepts reservations from professional travel agents. If you prefer to have your travel agent handle your BikeBeijing booking, please have him or her contact us directly. Pricing is the same whether you book directly with BikeBeijing or with your travel agent. If you need an agency referral please visit our Travel Agent Referral page.

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Q. Does information found on this Web site differ from that found in your catalog?

A. Because this site is continually updated to ensure posting of the most current information, trip dates and other details may differ from those found in our printed materials.

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Q. How do I reserve my tour in advance online?

A.It's easy to reserve your tours in advance online or by phone, and doing so will help you save time and ensure you have a spot on the tour that works best with your schedule. You can use a credit card for bookings only through Paypal online, and an email will be sent for the process. Simply click on the reserve this trip link on each tour page!

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Q. How do I pay the tour and when do I need to pay?

A. Paypal is a safe way to pay or Cash in any currency prior the tour. A deposit will be required though Paypal when reserve for most tours

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Q: Where do the tours meet? Where is Bike Beijing Located?

A. We meet at Bike Beijing Shop,especially for all the half day tours;But we can pick up guests from hotel for some tours using van,such as the Great Wall Tours and all the Cycling Holidays. We are located a narrow park 400m east of the Imperial Palace.

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How do I send you a testimonial myself?

We're happy to hear your comments and will post them with any appropriate pictures you might send too! Please Review Bike Beijing here.

What is your cancellation policy?

We offer 100% refunds on all tours if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour. We do not offer refunds for any reason once we are within 72 hours of the scheduled tour.

Will the tour still run if it is raining?

Definitely! the rains never last long.Bike Beijing provides rain coats whenever the rain falls. The ride is completely safe in rain, and only adds to the adventure. Rain or shine, WE RIDE!!!


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Are Bike Beijing Tours appropriate for children?

Absolutely! We have tons of families as we're a great family activity. If possible, please let us know in advance that you'd like to reserve either a kid's bike or child seat or trailer.

For the kids we have child bikes, child seats, child tandems and trailers. Please Note: All bikes use hand brakes. There are no pedal breaks available.

Q. Who travels with BikeBeijing?

A. Most of our the people who travel with us are from Europe ,America, Australia,Newzeland ect. Older and younger travelers are also well represented. Depending on your trip, you may meet solo travelers, families and couples. They’ll exhibit a diversity of interests and occupations and share a love of active travel and the outdoors. About one-third of our guests are BikeBeijing alumni, while another third were referred by a friend.

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Q. How large will my group be?

A. Minimum 1, Maximum 30.

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Q. Should I bring my own bike?

A. Included in your trip price are BikeBeijing’ high-quality, custom-designed Giant's bicycles for use and enjoyment on all biking and multisport trips. In rare instances when BikeBeijing bicycles are not available, models of comparable quality will be provided. If you choose to bring your own bike, your Trip Consultant can offer tips on the best ways to ship it to the trip start.

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Do we go inside the museums and monuments?

We enter the monuments for the One day tours and the Cycling Holidays. Half day tours cannot enter the monuments due to time constraints on the Half day tours and Night Bike Tour. Half day tours are designed to enjoy the city from a broad perspective so that's what we're going to do!


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Q. How do you accommodate people of varying abilities?

A. On most days of your BikeBeijing vacation, you’ll have a choice of three mileage options. One day you might go for the most challenging. The next day, you may take it easy by choosing the shortest route, leaving more time for relaxation, exploration or mingling with the locals. You and your fellow travelers may spread out over several miles or you may choose to ride or walk together. For your peace of mind, one leader covers the route in a BikeBeijing van, ready to offer assistance, refreshments or a lift to the hotel (or campsite).

Our trips attract people of varying abilities so there’s typically someone else traveling at your speed. This is ideal for friends and couples with different paces; they can spend the day with similarly fit travelers and then reunite for the evenings.

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How long will we be active each day?

It’s up to you to decide how far you want to travel. Depending on the route options you choose and the pace you set, you’ll typically spend three to five hours each day, biking or walking or—on our multisport trips—engaging in a combination of biking and walking along with such activities as kayaking, rafting or snorkeling.

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Q. How do your leaders support the biking and walking routes?

A. On biking trips, one leader drives the support van, sweeping the route several times during the day and providing lifts and assistance as needed. Another leader rides the route, roving between groups traveling at different speeds. On walking trips, one leader usually takes the lead while the other brings up the rear. The amount of van support depends on the location of the walking routes. On trips with kayaking and rafting excursions, leaders typically team up with an experienced local guide to give you support and instruction.

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Q. Do I have to carry any of my own luggage or gear?

A. The leaders transport all luggage between hotels (or campgrounds) in BikeBeijing’ special trailers. They’ll also gladly pick up and transport any purchases you make along the way. You need only carry snacks, clothing and personal items for the day’s activities.

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Q. Are children welcome on all BikeBeijing trips?

A. BikeBeijing offers trips exclusively for families with kid-sized routes and activities. These trips feature family-friendly pricing. If you’re not able to take a Family Trip, your family may be able to join a non-family trip. We recommend that you talk to a Trip Consultant to select the best trip for your family.

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Q. If I'm traveling alone, will you find me a roommate or can I have a private room?

A. Our prices are based on double occupancy (two people per room). If you would like a roommate, we often can pair you with one (same gender). If no roommate is available, there is no additional charge if you sign up more than 60 days in advance of trip departure. If you sign up within 60 days, and BikeBeijing cannot pair you with roommate, a single occupancy supplement will apply. On some occasions, twin rooms consist of one bed and one rollaway or foldout sleeper. On a few trips, twin room availability is limited; a single occupancy supplement applies if a twin room is not available, regardless of the number of days before departure.

Please note that in Europe, single rooms are often smaller than double rooms. Single tents are available for an additional cost on camping trips.

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Q. Can you provide me with guest references for your trips?

A. Absolutely. Your Trip Consultant will be happy to give you the names and telephone numbers of people who have participated in the trip you're considering.

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Q. Can I purchase BikeBeijing gift certificates?

A. A BikeBeijing trip makes a perfect gift for your active family and friends any time of year. Gift certificates are available in any amount and can be applied by the recipient toward any BikeBeijing vacation, pending availability.

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Q. Should we bring our own helmets? Will you give us a lock?

Included FREE with all bike rentals are: helmets(except when rent city bikes), front camera bags, bells, maps & map holders, water bottle holders, puncture repair kits, locks, and detailed map assistance. With the higher end bikes- going long distances- we usually throw in a tube as well.

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I am the worst with maps. Can someone explain the ride to me before I leave?

We specialize in mapping a ride perfectly for you. We will do our best to make sure you know the route before departure, no worries!

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